I was their customer for over a dacade.I was noticing that even though they were using a supposedly new set of hair,the quality of their hairs were horrible.In an occasion I had to remove the set they after they had put a new set,so I thought.I noticed that they had used a set that has been used at least twice.How did I notice?I always cut a small triangle on the left side of frontal portion so that be able to brush the hair to a side and make it more natural looking.The above hair had already 2 cuts which meant that I had cut it twice.They have to put a new set of hair every 6 weeks,so 2x6=12 weeks,they had already used that set of hair and on top of that they install the same hair for another 6 weeks!They are stealing people's money.
I filed a complaint with "Better Business Bureau" and after almost 8 weeks,they acknowledged that I am "Unsatisfied customer",so much for doing something actually RIGHT and FAIR!
Please consider other options before signing any contract which this company,they are not a reliable company,trust me.
Reason of review: Not as described/ advertised.
Monetary Loss: $6000.
Preferred solution: Full refund.
Hair Club Pros: Some of the stylists, Front desk.
Hair Club Cons: Breach of contract, Dishonesty, Unprofessional.
Location: Toronto, Ontario