Hair Club Reviews

Hair Club is a SCAM PLEASE SAVE YOUR MONEY! The following is my saga with hair club, an organization that claims to help people with hair loss but robs them blind of their money, time, and hope.

As a woman with hormonal and genetic hair loss I have been desperate to keep my hair, trying anything and everything possible you name it, I have tried it. In desperation I turned to Hair Club to see if they had any hair loss prevention methods I had yet to explore. After over an hour of listening to their sales pitch of providing topical treatments, beauty salon products and beautician services, as well as in-office laser cap treatment, I was sold on their genetic testing option. According to Hair Club, their genetic testing helps you to pinpoint your hair loss issues on a cellular level, working with a medical professional to read your report and identify the best options for your hair loss based upon your genetics.

Instantly I was sold who wouldnt want to find the cause and not just alleviate symptoms. Based upon this promise, I used my credit card to purchase genetic testing and six months worth of treatment after taxes and fees, it was approximately $3200. A large sum of money I did not have but I was willing to accumulate this debt to get solid genetic answers to my hair loss.
The genetic testing results take two weeks to complete. Guess what else happens within those two weeks your limited ability to cancel Hair Club.

You only have two weeks to cancel the service this is already a scam because everyone knows that even without the genetic testing, you will never see hair growth results in two weeks. I return to the office shortly after my test results are available with the promise that I will have a teleconference with a medical professional to guide me through the results. I log on to their laptop to find that there is no medical professional, it is a chatbot. Now I am beyond angry.

The ONLY reason I spent $3200 that I did not have was to speak to a medical professional who would discuss my genetic test results with me, and they gave me a chatbot. When I refused to continue with the appointment, they said that there is a medical professional who is behind the chatbot. Why couldnt I just speak to a medical professional? Then they claim that they cannot employ medical professionals because they do not want medical records, they do not want to deal with HIPAA.

Perhaps you should have thought of that when you decided to commence genetic testing.
I immediately left and threatened to sue them if they could not produce the medical professional they told me would be available during their sales pitch. I spoke to the office manager and a representative from Corporate who both told me that I could not cancel, nor could I get my money back, as I was outside of the two week window. Clearly this is fraudulent and deceitful behavior.
As I could not cancel and get my money back, I decided to give them another chance, as I had just spent a ton of money on this service. During my second appointment I was supposed to have a teleconference with an actual medical professional, not a chatbot.

Conveniently, they had technical issues that day and we couldnt even log into the computer properly. The staff has been very nice this entire time, they apologized for this inconvenience and said they would send me a link to the telehealth service, I would not have to come into the office again. I took the products that they provided as part of this service - a bottle of hair growth pills with a ton of horsetail supplement to make you vomit, a bottle of shampoo, conditioner, and some menthol-filled scalp cleanser and went home. A few days later, Hair Club called me multiple times to say that they would not be able to send me the link, as promised, and I would have to return to the office.

There was no way I was going to give them a third chance for an appointment that could be conducted from my home.
Since that time, I tried the hair growth supplement and it made me feel sick I was so bloated I looked like I was five months pregnant. I took the products to my dermatologist and provided my doctor with the genetic test results. As you can probably guess, none of it is special or proprietary to Hair Club, merely products filled with the usual ingredients that anyone can find in any over the counter hair products. The menthol could potentially help with circulation but ultimately irritated my scalp.

The genetic testing provided information that dermatologists have already shared with me vitamins I should take and chemicals to use such as minoxidil and latanoprost - all of which are found in any number of hair growth gummies and vitamins and minoxidil is $50 for a 3 month supply.
My plan is to post this information all over the internet until Hair Club does the right thing and reimburses me $2500. The genetic testing was $450 and they gave me products probably worth $100. To be generous, I am only asking for $2500.

I am hoping we can resolve this out of court. I look forward to hearing from them and hopefully deterring them from continuing with their deceptive and fraudulent behavior that preys on vulnerable people who are desperately seeking solutions to their hair loss.

This is a scam. I don't know how this isn't fraud.

You will never get a refund; there is no incentive to provide decent service, and it shows. They are deceptive. Every single promise the consultant tells you and the website guarantees absolutely does not happen. You're told to provide days to make an appointment and that a scheduler will contact you.

They can't even do that simple task. Weeks later, after numerous emails asking the consultant when my appointment would be made, they picked random days a month beyond what I was told. The website and consultant tell you it's real hair that blends and looks natural, but they use synthetics. It looked absolutely ridiculous.

I could've looked better if I purchased a cheap party store wig. They glued a piece of crap onto my head that was tall and cylindrical like Frankenstein with a huge gap in the front. They cut the hairpiece so 50% of it was huge bangs like Peggy Bundy; they were even crooked. Their website says you can swim in it or a NASCAR driver can wear it and remove a helmet numerous times.

I went to Hobby Lobby and a grocery store, and within an hour of application it was peeling away from the front of my head and it pulls your hair out. When you call customer service, they gaslight you, and they blame the customer for the bad experience. I was told that I looked happy in my photo. When I said I would share my experience, he raised his voice with me and accused me of threatening him and said he wouldn't respond to threats.

I asked for a refund numerous times to numerous people. They absolutely refuse.

Their promise to have the look you want in one session and satisfaction guarantee isn't that you'll get a refund; it is them forcing you to forfeit your money or to continue doing business with them no matter how terrible their services are. Once again, I don't know how this isn't fraud.

I have been waiting patiently and its too late to correct. I first purchase this service in March and been waiting.

The stylist have no control over get sick, but the company itself should have backup plans at all time. They cancelled my appt last Monday 2 hours before appointment saying stylist called in sick. This time they let me come to appointment just to say they stylist got sick and paramedic took her to hospital. I am truly sorry she sick.

They wanted to color but had to cancel the appt to install the next day and did not no really it that appt was really happen anytime soon.

I had an engagement for the holiday and is faced with finding something else to do with my hair. I want a refund.

I'm a HC club member since 2019. I received a new unit 1/25, which was not the right fit for my head, so they gave me another unit 12/25.

The new unit was coarse, tangly, and would mat at the ends, so they told me to come in for a deep conditioning. The unit still matted, so they told me to come in for a mask treatment called Biolage Strength Recovery. Well, after the treatment, I had a big bald spot on the top of my head and the back of my head. The stylist immediately scheduled an appointment to add hair.

So I went back, and they said it was all my fault. It was two people ganging up on me, saying it is all my fault; I don't buy their hair products. So they added hair, and after the first shampoo, all the hair they added is gone, and they refused to give me another unit. How is it my fault if the hair they are giving me is proofing up and tangling so badly that the tangles have to be cut out?

This is not the first time this has happened to me, and they claimed it on the manufacturer. I'm completely bald, and they know this is my only option, and they treat me like I am nothing. Now they want me to come back to add hair. I don't have 4 hours to keep going back for something that will not help.

I'm 72 and a full-time caregiver for my 90-year-old mother who has Alzheimer's.

I just want them to give me what they promised when I started the program: a unit that is personally designed to fit my head, and in 2019, when I joined the club, they said it was human hair. Can someone please help me or tell me about another company that does what they promise?

I recently had a very negative experience with Hair Club in Virginia Beach, specifically regarding the purchase of an Xtrallux Turbo Pro 316 laser device.
Firstly, the product itself was not as described. The cap was far too large for my head, making it ineffective and impractical to use.

I contacted Hair Club about this issue and while a manager was initially supportive, the follow-up communication did not provide any helpful solutions.
Secondly, I discovered a significant and concerning price discrepancy. I purchased the device for $2,099.30 (net), but it is now listed on the Xtrallux website for only $1,299. This drastic price reduction, advertised for the same month I bought the product, feels incredibly misleading.
To make matters worse, the Hair Club failed to inform me of their "No Refund/No Return" policy. This policy was not on my receipt, nor was it verbally disclosed.

This lack of transparency contradicts their advertised "satisfaction guarantee" and the Xtrallux 6-month satisfaction guarantee.
I have attempted to resolve this with Hair Club directly, but my concerns have not been adequately addressed. I am extremely disappointed with the product, the misleading pricing, and the poor customer service.

WARNING: Hairclub's Contract and Satisfaction Guarantee is a Lie

I need to share my experience with Hairclub's Xtrands+ program, and its a cautionary tale for anyone considering their services. Their promise of a "Commitment to Satisfaction" is nothing but a facade.

After spending a significant amount of money, I encountered serious issues with the hairpiecesglue problems, poor texture, and color mismatches.

When I expressed my dissatisfaction, Hairclub refused to honor their supposed guarantee and only offered me alternatives instead of the refund I rightfully deserve.

You have to say that you want the refund before you leave the first day--that's after you pay for the full contract!!!

I feel cheated and frustrated. If you're thinking about using Hairclub, beware! Their satisfaction guarantee is a scam, and you could lose your hard-earned money.

Look elsewhere to protect yourself!

#ConsumerWarning #Hairclub #SatisfactionGuaranteed? #DoYourResearch

I met with Michelle in the Houston office. She did not ask me if I had any scalp issues, sensitivity, etc.

She sold me on a cap but sold me a different brand and overcharged me for it. I never heard back from corporate about my complaint. My refund and release agreement was short over $2000. I dont suffer hair loss.

I told her my hairis messed up from hair extensions. She sold me something I did not need just for the commission. The cap she sold me has a 30 day return on line. The Director of sales said she woyld swap the cap out fir a more expensive cap.

I did not get copies of any documents.

I told her I could not see the documents on my phone and was not offered a hard copy. Tge Hair Club has you sign via docusign in there office on your phone so they can lie to you about what you are signing.

I won a small claims court case against HairClub in August 2023. I didnt have to plead my case, rather, won by default because HairClub did not respond to the court summons.

It has been weeks since the court ordered a refund, yet HairClub continues to withhold payment.
The reason I sued HairClub was because they told me they could match the density and color of my natural hair with their XStrands+ product/service. 4 months after signing the contract, all I ended up with was 3 very poor quality and completely age-inappropriate toupees. Im a nearly 60-year-old man. The toupees made me look like a 25-year-old woman with a 60-year-old man face and a teenagers luxurious head of hair.
When I appealed to the stylist for help, she scolded me over the telephone.

I told her I didnt look like myself, but I kind of looked like my sibling. She responded, At least you look related !!!. When I appealed to the manager for help, she simply didnt return my telephone calls or respond to emails. When I appealed to the corporate member care staff, they recorded a video call of my situation and told me theyd call me back.

They then went silent.
30 days later, I sued and WON!!! I completely understand the challenges of hair loss. I would implore any prospective or existing client to find another company or another solution.

If you exercise or sweat, the toupee will detach from your head in as short as a week. HairClubs solutions are extremely expensive, and you will not get the product or the service they advertise.

The Nashville HairClub has a lead stylist who literally does what ever she wants. She bullies client's because she can.

The manager is just as bad. They burned my scalp, make you beg for appointments, gas light you, and then change your personal contact information so that when you call the corporate office, the representative can't look you up. So, you're told, "You're not an actual client." That was the last straw when I found this out this week. The Nashville center does not send their stylists to formal training like they're supposed to.

Instead, the arrogant lead stylist "trains everyone"...its an ego trip for her because she has to be in CONTROL. The work is the worst I've ever seen.

I pay $800 a month. It's a scam.