Most helpful review

Stay far away from hair club for woman

I went into this place to talk about hair transplants because my hair was thinning in the front. Some how things got turned around and now I was being talked into this so called one by one weaving process which gets integrated into you own hair. This process is nothing...
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77 comments
#2055867

yes

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ID
#272725 Review #272725 is a subjective opinion of poster.
Location
Bow, New Hampshire

Frustration

I missed my appointment back in September and the next available appointment is November 22 at 5:30 in the evening. Everything about this chapter of HC has been disappointing for a long time, the "manager is doing 4 different jobs so nothing is going well. After being...
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ID
#4060276 Review #4060276 is a subjective opinion of poster.
Location
Seattle, Washington
New Reviewer

Not getting appointments

6 weeks later and still no appointments. Corporate is useless. Most likely going to litigation to get this fixed.

User's recommendation: Find somewhere else.

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ID
#4049204 Review #4049204 is a subjective opinion of poster.
Loss
$900
Preferred solution
Full refund
New Reviewer

Cancelling my membership

Havent been able to provide me with a custom hair system ! Heard all excuses for example COVID no employees no management the hair system Ive been given looks like Halloween wigs bought at party box ! Trying to cancel my membership and have been told I have to wait 30 days after I send an email ! The el wood park Nj office is a joke ! NEVER EVER WILL I GO THERE AGAIN !
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ID
#3740622 Review #3740622 is a subjective opinion of poster.
Location
Pine Brook, New Jersey
Loss
$3600
Preferred solution
Finish my membership

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Verified Reviewer
New Reviewer

Need product

Rating at this time is - 3 stars in so annoyed no one responds and club has not been operating for 2 months I need product
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ID
#3715971 Review #3715971 is a subjective opinion of poster.
Location
Omaha, Nebraska

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

One year and still no hair!

My daughter, hasnt had new hair since March of 2021. The reasons for the delay in the beginning made sense (pandemic) but then its as if we were forgotten and got the runaround every time I followed up. There has been frequent turnaround at this office resulting in...
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ID
#3382593 Review #3382593 is a subjective opinion of poster.
Location
Pearl City, Hawaii
Preferred solution
Deliver product or service ordered

Claim

Its been more then a year and they have not been able to match the hair style i requested. Horrible customer service and very unexperienced employees

User's recommendation: No, dont fall for their lies.

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ID
#3363162 Review #3363162 is a subjective opinion of poster.
Location
Chicago, Illinois

Really Poor Quality Hair

I am a platinum member with HCM and it's not cheap; what is cheap is the hair as of late. In Jan 2022 I received a new head of hair and it looks like the hair from "1990s" Hair Club. The HCM centers want to help but are afraid to. That's INSANE and none will provide any information. As a HCM client for nearly 25 years I have seen this company decline in a major way. The new Japanese owners appear to be the problem. The hair looks old, its way too thick, and they have no issues charging higher prices for *** products.

User's recommendation: Don;t waste your time or money.

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ID
#3317443 Review #3317443 is a subjective opinion of poster.
Location
Cleveland, Tennessee

Customer Service

Cannot get an answer on were my hair is. It is two weeks late and they usually have hair on hand. Plying me with product to not *** only works for so long. Enough is enough. I have a meeting coming up and I am the key speaker. Am I supposed to were a ball cap? I keep getting the run around. I feel like this place is getting ready to shut down without notice. We have not had a GM for a month with no candidates. I would like some one to contact me asap.
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ID
#3170866 Review #3170866 is a subjective opinion of poster.
Pros
  • Nice but no one is in charge
Cons
  • No one in charge no answers
Loss
$400
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Have not received my hair for 2 years

I have been a faithful and loyal customer for many years! I have mot received my hair for 2 years now. I belong to the hair club in Columbus, Ohio. I have tried asked the staff there for 18 months for an explanation, but they dont seem to know what the problem is. Im the meantime, I have continued to pay every month for hair that I havent received. I was told that I would have to continue to pay in order to maintain my membership. At this point, Im done paying my hard earned money for something that I havent received. Therefore, I am requesting a refund for the last 2 years that I paid. Please let me know what I need to do in order to move forward. Please respond within the next 7 days so I will know what to do. Thank you. Evelyn Faye Lyday 614-315-****
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ID
#3136665 Review #3136665 is a subjective opinion of poster.
Location
Columbus, Ohio
Loss
$3950
Preferred solution
Full refund
New Reviewer

Dissatisfied