Hair Club Reviews

Show reviews that mention
hair money head people service wig contract products hair loss scam
Filter review
Most helpful review
I went into this place to talk about hair transplants because my hair was thinning in the front. Some how things got turned around and now I was being talked into this so called one by one weaving process which gets integrated into you own hair. This process is nothing...
View full review
View full review
77 comments
#2055867

yes

View more comments
ID
#272725 Review #272725 is a subjective opinion of poster.
Location
Bow, New Hampshire
New Reviewer

Dissatisfied

I have been blown off every since I paid Hair Club. The hair put on my head was not 100% human hair which I was promised also I requested wet and wavy which it was not. I was told that I would be given 1500.00 of my money back if I allowed them a second opportunity to get it right and now I have been waiting months and still I dont have new hair installed. I am requesting a full refund and I am being just ignored. I deserve my money back because not one promise was kept

User's recommendation: Don’t use this company. It looks like I am going to need a lawyer to get my money back.

View full review
ID
#3091363 Review #3091363 is a subjective opinion of poster.
Location
Chicago, Illinois
Service
Hair Club Hair Replacement Procedure
Pros
  • You owe me
Cons
  • This whole terrible experience
Loss
$5000
Preferred solution
Full refund
New Reviewer
The front desk people make changes to your schedule without telling you until you get there. They dont work on improving the customer service they simply just tell you call tomorrow and we may have an open Apointment rather than having a wait list for cancellations. We...
View full review
View full review
ID
#3030772 Review #3030772 is a subjective opinion of poster.
Location
Houston, Texas
Preferred solution
Let the company propose a solution
New Reviewer

Bad, very bad service

Poor quality hair. Delayed services I wasn't able to contact management. Can't schedule an appointment on time. Can't receive my hair system on time.
View full review
ID
#2915552 Review #2915552 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
Ive been a client for many years at the hair club in Hauppauge. Since pandemic things have gotten worse my hair color and wave is never consistent I was very upset so the owner shows me on the computer that my hair is now coming from the Philippines ?!! How...
View full review
View full review
2 comments
#2066722

We have had the same experience. The pieces are HORRIBLE quality and they are always MONTHS late with the next piece!

They say they never know when they will be in. Unacceptable. I asked them to order 2 at a time since they are always late. They still did not do that!

As soon as we find another place we are cancelling our contract. You would think in a business like this they would be more attentive to please the customers.

View more comments
ID
#2845042 Review #2845042 is a subjective opinion of poster.
Service
Hair Club Hair Replacement Procedure
Preferred solution
Nothing

Bad customer service .they put people on plan then they only ask for membership fee.

I go to hair club last 4 years .maitland Orlando .now(sept 2nd 2021),they have temporary manager today is sept 2nd 2021,I need to pay august membership fee $600.which I said I will pay on sept 7th they did my hair last week (and they keep on changing stylist ),but hair front is totally co Ing off,I sent them pictures.. When I request to giv me appointment to fix it ,cause I cant go out,its totally open in front .temporary manager said ,she wont give me any appointment till I pay august ..they put u on trap thethey La

User's recommendation: Once you start you are on trap .there is other company too ..,

View full review
ID
#2835274 Review #2835274 is a subjective opinion of poster.
Location
Maitland, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Unprofessional

I have been with hair club now for almost one year and they just can't things right. The staff at Rye Brook are very friendly, but with what they have to work with brings it to another situation. Hair always late and to try to make me happy they put a unit on that does not measure to my specs and to date I am very unsatisfied.

User's recommendation: customer service does not reflect the stall, but the quality of units and the lack of being prepared with the units that were contracted instead of making excuses.

View full review
ID
#2818751 Review #2818751 is a subjective opinion of poster.
Pros
  • Service staff very friendly and try hard to make things correct
Cons
  • Can never get what was contracted
Loss
$2000
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Complaint

Day before new system was to be delivered, and had an appt at Jackson HC, I was informed that the new system did not arrive. My current system is wore out, loose, faded and looks awful. I dont want it put back on. This is unacceptable customer service. I dont even know when Ill get one. I will be looking for somewhere else to do business

User's recommendation: Don’t go.

View full review
ID
#2812047 Review #2812047 is a subjective opinion of poster.
Location
Brandon, Mississippi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Hair Club - Complaint
Hair Club - Complaint
Hair Club - Complaint
I had an appointment for a 2nd hair treatment but when I went in they said no I didn't have an appointment, but they would squeeze me in. which they did. It seemed like I was rushed through. At one point after the stylist put conditioner in my hair, she then put a...
View full review
View full review
ID
#2799722 Review #2799722 is a subjective opinion of poster.
Location
Elmwood Park, New Jersey
Preferred solution
Full refund

Complain

I went today and I just noticed that my hair*change color dummies hes not my hair I talk to the supervisor and all I heard from her is Im sorry Im sorry I never heard next sign is going to be fix or better do you know sounds like they had the wrong person on charge but every time I go is that mistake by mistake

User's recommendation: Just don’t go to her club.

View full review
ID
#2705325 Review #2705325 is a subjective opinion of poster.
Location
Las Vegas, Nevada

Complain

I stay for five hours yesterday In my appointment Theres supposed to be had my new hair like 2weeks before you have to tell the new people what they have to do
View full review
1 comment
#2036176

Trust me. In hard to work there about a year ago and can tell you things that will have you mad as can be.

ID
#2686584 Review #2686584 is a subjective opinion of poster.
Location
Las Vegas, Nevada

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Update by user Jul 07, 2021

Company fixed the issue and I have been provided with full refund.

Original review posted by user Jul 07, 2021
I paid 1400.95 dollars for xtrands+ . I showed up for my appt, and was told my hair growth had been significant, and they said they didnt think they should apply it. I was given a slight hair trim and nothing else. I did not receive any products and am not scheduled...
View full review
View full review
Resolved
ID
#2664007 Review #2664007 is a subjective opinion of poster.
Location
Tulsa, Oklahoma
Cons
  • Not gettin the value of money
Loss
$1495
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
June 30, 2021 Hair Club 1499 W. Palmetto Park Road, Suite 300 Boca Raton, FL 7900 Westpark Drive Suite T100 McLean, VA 22102 Mr Mike Nassar and To Those Who May Be Concern:. My name is Constance McClain and I have been a faithful customer with your Tysons Corner...
View full review
View full review
ID
#2649608 Review #2649608 is a subjective opinion of poster.
Pros
  • Peoples are very friendly
Cons
  • New system not received in 9 months
Preferred solution
Deliver product or service ordered
New Reviewer
Horrible customer service horrible manager service horrible hair delivery and horrible systems ive been with Hair Club for several years now and its been the same *** *** crap since they sold the company when I first started coming to Hair Club I had one of the lowest...
View full review
View full review
ID
#2501946 Review #2501946 is a subjective opinion of poster.
Location
Towson, Maryland
Product
Hair Club Hair Extension
Loss
$5000
Preferred solution
Well I pay for because I don’t get that

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Failure by you to supply me with my manual template systems

Getting the run around as to who can give me the information I am seeking. A number of clients are in the same boat. I hear some of them are going to drop out of the program if these issues are not resolved.
View full review
ID
#2436085 Review #2436085 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

If your unhappy call Revive by Tara

Revive by Tara, non surgical hair replacement. First service is free. Come experience our expertise. 609 953 ****

User's recommendation: Revive by Tara 609 953 ****.

View full review
ID
#2352459 Review #2352459 is a subjective opinion of poster.
Location
Vincentown, New Jersey

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article