I went to Hair Club on the free offer to consult I had seen on Facebook, and to see if this was right for me. The sales person "sold" me and after seeing the scalp condition magnified, I thought this may be best for me.
They got me qualified the day I was there and so I signed up and I gave them a $300 cc payment while there. That was on a Saturday, and literally the day after I lost a loved one. I ended up having to use the money I was planning to finance for my hair needs to help the family with funeral services. When I called Hair Club to inform them of my issues, they deliberated about it through the rep that I worked with initially and he called me to tell me they would knock off $1000 and when I said, you don't understand!
I can't pay for this now, the money is gone! I was told I only had 3 days to cancel the original contract.
To top it off, today, l lost my job, so now what? If I can't get through to these people with this going on , then I'm writing the Better Business Bureau and filing a complaint.
Product or Service Mentioned: Hair Club Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $2900.
Preferred solution: Full refund.
Hair Club Pros: Facilities.
Hair Club Cons: Difficulty in canceling service.
Location: Tampa, Florida