Pat M Fpj
map-marker Rye Town, New York

Charging my credit card during Covid19

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I use the Hair Club in Rye Brook Ny. Have been a loyal customer for over 10 years. Appointments were cancelled due to covid19. This company has continued to charge their clients even though there is no service rendered. I have had billing problems with Hair Club in the past and the management gets nasty when you question their billing practices. I called in today to find out why they are still billing even though no service was rendered and the account manager spun a tail about how it is yearly billing along with a lot of other made up statements. In the end I told them to cancel my account, which the customer rep said she did. I was told to take my complaint to their legal department. Too bad, I liked my stylist, but liked nothing else about the place. I will be going to a small salon from here on out at half the cost and no hassle
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Loss:
$800
Cons:
  • Scam and misguided

Preferred solution: Let the company propose a solution

User's recommendation: Stay away, dishonest practices

4 comments
Janiel Lbf

From what I see this is happening at all the hair clubs they’re taking your payment for services you’re not getting for hair you’re not getting for products you’re not getting. Someone needs to report them to the attorney generals office.

They just debited my account for full month payment and I have not been there since March.

I don’t have to tell you how pissed off I am right now. And no one returned your call.

Guest
reply icon Replying to comment of Janiel Lbf

Wow that’s awful I am a client at Hauppauge Ny and they been sneaking clients in since covid they are doing clients from other centers give them a call !!

Guest
reply icon Replying to comment of Janiel Lbf

I haven't been this year, and like you, still charging for services and goods that are unavailable these past three months. I'm luckier than most as I was alergic to their long time adhesive, so am able to take the hair off and reapply securely every other week.

Still....

it's past time for new hair and we're all paying for nothing. There WILL be a class action suit, and we WILL all be party to it.

Guest

Hi pat go online Hollywood lace hair and order a great system for 169 each they have hair replacement stylists in every area service fee is 100 so for gold member 6 heads of hair will cost you under 2000 a year

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Jambra

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Albuquerque, New Mexico

Cancellation

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Unfulfilled guarantees and services rendered. Faulty appliances.
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Loss:
$2300
Pros:
  • Stylist and front desk was pleasant
  • Staff are very friendly and welcoming
Cons:
  • Faulty equipment
  • Unfulfilled guarantees
  • Unreliable service

Preferred solution: Let the company propose a solution

User's recommendation: Would not recommend Hair Club

Anonymous

They still charge clients with No service

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My last service with hair club was 02/20/20 they charge my account 389.00 0n 03/01 but canceled my 03/24/20 service, now they charge me another 389.00 on 04/01 and continue with no service, after calling several times finally got ahold of the manager and he told me in my face they can't credit me for the lost service but they can give me an additional service in the future, I dont feel comfortable with that answer knowing that on 05/01 they will charge my account again. Thinking on disputing my charges with credit card.

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User's recommendation: Bad customer service

8 comments
Guest

Buy your hair online at Hollywood lace.com they have stylists in every state for cut ins and services their hair quality is so much better than hair club I get 6 units year and 12 services it cost me $2500 a year my stylist is open during the pandemic there is an air purification system he sees one client at a time he wears protective gear and also gives protective gear masks and gloves to the clients it’s a very sterile environment so what are you waiting for get your hair online and go to a private clean atmosphere

Guest
reply icon Replying to comment of Guest-1847516

Thank you for sharing your Information right now I pay 389.14 month 4,700 yr to HCM and only get 5 heads of hair and 10 services a yr. I will definitely go somewhere else, will go online and check Hollywood lace and hair piece warehouse, thank you

Guest
reply icon Replying to comment of Guest-1847852

Your welcome Hollywood lace has hair replacement stylist in every city what city and state do you live in ?

Guest
reply icon Replying to comment of Guest-1849167

Lebanon, Pennsylvania

Guest
reply icon Replying to comment of Guest-1847516

Does Hollywood lace have stylist all over?

Guest
reply icon Replying to comment of Guest-1860612

Yes call them and they will give you stylists in your area

Guest

Get your hair Hollywood lace they will give you stylish in your area you will save a ton of money .their hair awesome I left 4 years ago because quality of the hair was getting horrible I live in New Jersey and they had a choice of 3 stylists that worked in my area I am extremely happy with the quality of the hair and how much money I am saving

Guest

rip off put rug on head nogood stayaway

View more comments (7)
Anonymous

CONSUMER BEWARE

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I went in for a consultation the manager said xstrands would work I which is where there add hair tom your hair. the day I went for the appt the lady walked in with a wig looking thing and I said thats not what I was told I would be getting. the manager then came in and said just try it, I did and what a nightmare the glue is all coming undone the hair looks and feels like horse hair it is very hot uncomfortable and the hair smells, mind you this has not even been on for 3 weeks. I was charged $4000. Buyer be ware and stay as far away from this place as can be.
View full review
Loss:
$4000
Cons:
  • Price quality of product
Reason of review:
Damaged or defective

Preferred solution: Full refund

Anonymous
map-marker Vancouver, Washington

Hair Club For Men

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I have cancer and went bald. They ripped me off. It's the same old _hit ever one else has said abought them.
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Anonymous
map-marker New York, New York

The stylist act very whacky

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Minimal effort in the cut ,style and color is off. Orange brown or black my hair is light brown. The ladies act whacky i might even say cracky. Poor decision to sign up. Cant wait to get out of this insane asylum feels like. Cant even look sometimes. Atrocious work. Completely ridiculous
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Cons:
  • Management stylists money color
Reason of review:
Poor customer service
1 comment
Guest

Sandy area don't know nothing and all they do playing all day long with out caring for clients They running the busies to there sweet times not clients. Always phone is off going to voice massages or they are not there having party in the back.

They way they running business it is a jock. .

Ron L Enq
map-marker Pasadena, Maryland

Product Quality

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Consistent issues with the texture of the hair piece, one is thick and course, the next is smooth and silky. They seem to dye the “basic” hair before they make the piece to match the client hair color. Then after a few weeks it reverts to the original color that doesn’t match!!! The last straw was to dye my hair to match the hair piece! I am so done. There has to be a better company and at the almost $300.00 a month it’s a despicable business model. The staff are great!!! This is a Hair Club corporate product issue!
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Pros:
  • Staff are great
Cons:
  • Product and the horrible prices
Reason of review:
The product is horrible quality!!!

Preferred solution: I didn’t sign a new contract! I am out!

Anonymous
map-marker Overland Park, Kansas

Very horrible

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the hc of overland park, ks. is very unfair. . in addition, Jim, manager, lets the unqualified stylists run the shop. shenise, stylist, is very unethical and enjoys talking about sex-related topics. she has created a very uncomfortable situation. summarized, she is nasty.
View full review
Loss:
$1000
Reason of review:
bad quality
Lyndsay G
map-marker Ottawa, Ontario

DO NOT GO TO HAIR CLUB!!!

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For the love of god do not go here!! This is such a scam and I am now out almost $4000 for things that I was promised. As a woman, thinning hair was a very sensitive and frightening thing for me. I was promised so much and all it did was actually make my hair worse. I am so appalled that this company is still in business and that they continue to do this to people. I so wish I could go back and do my research on this company before I started but at the time I was so desperate for a solution that I had my blinders on. Please, please, please do not make the same mistake that I did (and so many others)
View full review
Loss:
$4000
Cons:
  • This whole terrible experience
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

Anonymous
map-marker Las Vegas, Nevada

Worst customer service..Rude Manager

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This was an awesome experience that turned into a nightmare. My wife and i went there to check it out and as always when they have to sell something they are too polite and tc of you etc etc. A gentleman there name Tim was very nice and professional, he negotiated a good deal for us and my wife bought their package in which they promised us 2 visits per month in which 1st would be for the main procedure and 2nd would be adjustment and shampoo conditioner. My wife has been going there since January 2019 and till now June 2019 everything was fine BUT yesterday when my wife went there she was refused the 2nd visit every month by there new manager..She said that they will not be honoring the deal from now on because there was no deal such like that!! Really after 6 months. This manager was very very rude and arrogant, she spoke to my wife in a way that only an uneducated, mannerless and unprofessional person will do. She said that Tim is gone and she is now incharge and we cannot do anything about it. My wife is a well educated woman from a good family so she dint want to get down to her level and talk to her but still the manager said “ i am going to tell the management that we do not want you as a client” really.. this is the company who kept calling us again and again to give business to them and yes we were happy with there services and even recommended them to many other people.. The management needs to replace this manager unless they want to loose clients.. we have payed them till the end of the year thats why we still have to go there.. otherwise we wont even step in that office again.. if you are looking for such service there are many other companies.. save your time money and energy.
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Reason of review:
Poor customer service
Connie D Qcp
map-marker Sacramento, California

Bad hair compliments of hair club

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Bad hair compliments of hair club
Bad hair compliments of hair club - Image 2
Bad hair compliments of hair club - Image 3
How do you like the orange and gray hair compliments of Rosie at hair club. She changed my hair color without consent and this was supposed to correct the mess, it's worse and they won't call back.
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Reason of review:
Bad quality
Janaki R
map-marker Mississauga, Ontario

Stay away

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I went for xtrands $4k gone, initially Simon GM hid many facts latter said that I have to keep changing amd its $109 to replace and thr gluing does not last for a month what a scam.
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Reason of review:
Bad quality
1 comment
Guest

I have to pay 700 monthly to maintenance compare to what they told me 100 it is a scam

Anonymous
map-marker Long Branch, New Jersey

This company is a scam

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They told me I would get my hair back but shaved my hair and glued fake hair to my head! This fake hair made my head sweaty and itchy, it was miserable. Also when they removed the fake hair it stunk. After spending thousands of dollars I just shaved my head. Don’t waste your time or money. This is a scam.
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Reason of review:
Bad quality
Anonymous

Hank lied and robbed my bank account of thousands.

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Hair Club - Hank lied and robbed my bank account of thousands.
They shaved my hair off I had no idea i was renting hair. That was extremely itchy smelly and pasted onto my scalp. I wanted it removed. It was never cut the way i asked or styled right. Always a choppy cut. Not up to date. He sued me even when i told him 7 months before i left i was leaving. This place is physco ward. Hank and his cronies are LIARS and crooks.
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Reason of review:
Poor customer service
1 comment
Guest

Hank is a bad man

David C Gyb
map-marker Long Branch, New Jersey

The Old Sy Sperling Scam Still Going Strong

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If nothing else, the decades old Hair Club Scam continues to provide an undetectable process. Of course.. They tell you what you want to hear with the sole mission of getting their money grubbing hands in your pockets. Sperling started the operation in New York back in the 70s and called the racket "Hair Club For Men". He was able to lure so many sucker "Cloients" into his scam with his *** TV ads that he went international and set up branches all over The World.. He's probably floating around somewhere on his yacht now. He claimed to have created the most undetectable shit-wow system ever. Actually, the only thing undetectable I could see was how he managed to stay out of jail or keep from getting a beat-down while he ripped off desperate people for decades. His incredible "system" was nothing but a rug that they tied onto peoples' fringe - instead of gluing it to the scalp. He finally graduated into the really big money transplant industry. which he probably marketed to the same suckers who realized their rug degraded into a piece of festering, stinking garbage after wearing it for a couple of days. What a business. Like the Xstrand screw-job, the victims had to re-visit Sy's crew of salon crooks and pay more to get the grubby thing removed. I say: Bring back the guillotine for baldy predators.
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Reason of review:
not a cloient